Refund policy

Returns + Replacements

At Just Saying Candles, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.  We do not accept exchanges at this time. 

To be eligible for a return, your item must be in the same condition that you received it, unused  and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at justsayingcandlecompany@gmail.com. 

You can always contact us for any return question at justsayingcandlecompany@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at justsayingcandlecompany@gmail.com.